Your information, handled carefully.

Sunco LED (Suncoled) is a Canadian supplier of commercial and industrial LED lighting. We are responsible for the personal information you share with us through this website, by email, by phone, or through a project enquiry.

Questions about this policy, or about how your information is handled, can be sent to sales@suncoled.ca.

Information you give us directly: the name, company, email address, phone number, and project details you send through our quote and spec-sheet request form, plus anything you include in an email or phone conversation with our team.

Information collected automatically: basic technical details such as browser type, device type, approximate location, and the pages you visit on our site. This helps us understand which product pages are useful and where the site needs work.

We do not deliberately collect sensitive personal information, and we do not collect information about children.

To respond to your quote, spec-sheet, and product questions, and to prepare pricing, lead times, and fixture recommendations for your project.

To process orders, arrange delivery, and support warranty claims.

To prepare and submit utility rebate applications where you have asked us to do so.

To improve our product information, catalogue, and website experience.

We share information only with the parties needed to complete your order: shipping carriers and freight partners, payment processors, and utility or rebate program administrators when you have asked us to file a rebate on your behalf.

We do not sell, rent, or trade your contact information. We may disclose information where we are legally required to do so.

We use your contact details to reply to the enquiry you started, and, where you have given us reason to, to follow up about your project. Consistent with Canadian anti-spam rules, you can ask us to stop contacting you at any time and we will honour it.

Our site uses cookies and similar technologies to keep the site working, remember basic preferences, and measure how pages are used. You can block or delete cookies in your browser settings, though some parts of the site may then behave differently.

We keep enquiry and project details for as long as needed to serve your project, honour warranties, and maintain rebate and transaction records. When information is no longer needed for those purposes, it is deleted or anonymised.

We use reasonable technical and organisational safeguards — access controls, encrypted connections, and limits on who inside our team can view customer details — matched to how sensitive the information is.

No method of storing or transmitting data over the internet is completely secure, so we cannot guarantee absolute security, but we work to keep your information protected.

You can ask us to confirm what personal information we hold about you, correct anything that is inaccurate, delete it, or withdraw your consent to further contact. Email sales@suncoled.ca and we will handle the request.

You may also contact your provincial or territorial privacy commissioner if you believe your information has not been handled properly.

This policy carries the effective date shown above. If we make material changes to how we handle information, we will update this page and revise that date.